Privacy Policy — How phix9 Handles Your Personal Data

01 About This Policy

This Privacy Policy applies to all players who register and use the phix9 platform, including the website and mobile application. It describes how phix9 ("we", "us", "the Platform") collects, stores, uses, and protects personal information provided by or collected from users based in the Philippines.

By registering a phix9 account, you acknowledge that you have read and understood this policy and consent to the collection and use of your data as described here. If you have questions about how your data is handled, you can reach our support team through the contact details available on the platform.

This policy may be updated from time to time. Changes will be published on this page with a revised effective date. Continued use of the platform after an update means you accept the revised policy.

02 Information We Collect

phix9 collects personal information when you register, use platform features, make transactions, or contact support. The categories of information we may collect include:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and transaction processing. We do not collect data from users we know to be under 21 years of age.

03 How We Use Your Information

phix9 uses your personal data for the following purposes:

• Account management — creating and maintaining your player account, processing login authentication, and sending OTP verifications.
• Transaction processing — handling PHP deposits, withdrawals, and wallet balance management through GCash, Maya, bank transfer, and other supported payment channels.
• Identity verification (KYC) — confirming that you meet the eligibility requirements, including age verification (21+) and identity confirmation before releasing funds.
• Platform security — detecting and preventing fraud, unauthorised access, money laundering, and abuse of promotions or the gaming system.
• Customer support — responding to your queries, resolving disputes, and following up on account issues.
• Responsible gaming — monitoring account activity to support responsible gaming practices and acting on self-exclusion or limit requests.
• Platform improvement — analysing usage patterns to improve performance, navigation, and the overall player experience.
• Communications — sending you account-related notifications such as transaction confirmations, security alerts, and policy updates.

phix9 does not use your data for automated profiling that produces legal or similarly significant effects without your involvement.

04 Data Sharing and Third Parties

phix9 does not sell your personal information. We may share your data with third parties only where necessary and in the following circumstances:

• Payment processors — to complete deposits and withdrawals through your chosen payment method (e.g., local Philippine bank, GCash, Maya, or other e-wallets).
• Identity verification providers — to perform KYC checks before allowing withdrawals or in response to compliance requirements.
• Game content providers — limited technical data may be shared with game studios to facilitate game delivery, resolve technical disputes, and ensure game integrity.
• Analytics and security tools — anonymised or aggregated technical data may be processed by internal analytics tools to improve platform performance and detect security threats.
• Legal and compliance obligations — where required by applicable law or in response to legitimate legal process, we may disclose your information to the relevant authorities.

Any third party that processes data on behalf of phix9 is required to handle your information securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own independent marketing or commercial purposes.

05 Cookies and Tracking Technologies

phix9 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These handle your login session, wallet state, and security tokens. They cannot be disabled without affecting your ability to use the platform.
• Functional cookies — remember your preferences such as language settings and display options to give you a consistent experience across sessions.
• Analytics cookies — collect anonymised data about how pages are used, which features are popular, and where players encounter issues. This helps us improve the platform over time.
• Security cookies — help detect unusual login behaviour and protect your account from unauthorised access attempts.

Most browsers allow you to control or delete cookies through their settings. Disabling non-essential cookies will not prevent you from using the core features of phix9, but some preferences may not be saved between visits.

06 Data Retention

phix9 retains your personal data for as long as your account is active and for a reasonable period afterward to meet legal, compliance, and operational requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a period following closure, as required by applicable recordkeeping standards.
• Financial transaction records are kept for an extended period to meet anti-money laundering and financial compliance obligations.
• Support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Technical and usage data used for analytics may be anonymised and retained in aggregated form indefinitely.

When your data is no longer needed for any of these purposes, phix9 will securely delete or anonymise it in accordance with our internal data management procedures.

07 How We Protect Your Data

phix9 takes the security of your personal information seriously. We apply a combination of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

• SSL encryption — all data transmitted between your device and the phix9 platform is encrypted using SSL/TLS protocols.
• OTP verification — login and sensitive account actions are protected by one-time password (OTP) authentication sent to your registered mobile number.
• Access controls — internal access to personal data is restricted to authorised personnel who need it to perform their job functions.
• Secure storage — personal and financial data is stored in protected systems with regular security reviews.
• Fraud monitoring — automated systems monitor account activity for signs of unauthorised access, unusual transactions, or fraudulent behaviour.

08 Your Rights as a Player

As a player on phix9, you have the following rights with respect to your personal data:

• Right to access — you can request a summary of the personal information phix9 holds about you.
• Right to correction — if any of your personal details are inaccurate or outdated, you can request that they be corrected. Some updates can be made directly in your account settings.
• Right to deletion — you can request that your personal data be deleted, subject to our legal and compliance retention obligations. Some data may need to be retained even after your account is closed.
• Right to restrict processing — in certain circumstances, you may request that we limit how your data is used while a concern is being resolved.
• Right to withdraw consent — where data processing is based on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact the phix9 support team. We will respond to your request within a reasonable timeframe. Identity verification may be required before certain requests are actioned to protect your account from third-party data requests.

09 Children and Minors

phix9 is strictly for adults aged 21 and above. We do not knowingly collect or store personal information from anyone under 21 years of age. If we become aware that a minor has registered or provided personal data, the account will be immediately closed and the data deleted.

If you believe a minor has created an account on phix9, please notify our support team immediately so we can investigate and act accordingly.

10 Links to Related Policies

This Privacy Policy should be read together with the other policies and rules that govern your use of phix9:

• Terms and Conditions — the full set of rules covering account registration, bets, payments, and platform conduct.
• Responsible Gaming — information about gaming tools, self-exclusion, and support resources for players in the Philippines.
• FAQ — answers to common questions about accounts, deposits, withdrawals, and platform features.

If anything in this Privacy Policy is unclear or you have a specific question about how your data is handled, please reach out to our support team directly. Contact details are available through the platform.